THIS MONTH AT ZORLU
Zorlu Real Estate Group
Zorlu Center Awards
Customer Relations Manifesto
BILGI TOPLUMU HIZMETLERI
İSG ÇALIŞMA PLATFORMU
TO BE A SUPPLIER
Frequently Asked Questions
You can get all information that you need from our staff available at our Information Desk at Zorlu Shopping Mall – Bosphorus Floor Levazım Entrance, Metro Floor Entrance and Square Floor Entrance between 10:00 AM and 10:00 PM.
Services for Families Having Children
For our guests having baby, we offer baby strollers at the Information Desk at Bosporus Floor Levazım Entrance, Information Desk at Square Floor Zincirlikuyu Entrance and at Concierge area on Square Floor Slow Food corridor. Our guests can pick up baby strollers at these points as free of charge. Also, there are a total of 6 baby care rooms, with 2 rooms on the Bosporus Floor, 2 rooms on Metro Floors and 2 rooms on Square Floor.
You can use our wide range of free, exclusive services including cloakroom, flight ticket reservation, transfer, car rental etc. at our Concierge Desk in Zorlu Shopping Mall Square Floor, Slow Food corridor between 10:00 AM and 10:00 PM. This Information Desk also offers baby strollers for our visitors having baby and wheeled chairs for our handicapped guests.
We have a S.O.S. team for emergency cases.
Free Internet Service
Zorlu World free internet service is available for 3 hours or 500 megabytes.
Our guests can use Powerbank charging service by submitting their ID cards to our personnel working at our Information Desks at Zorlu Shopping Center – Bosporus Floor Levazım Entrance, Metro Floor Entrance and Square Floor Entrance between 10:00 AM and 22:00 PM.
We offer wheelchairs at the Information Desk on Bosphorus Floor Levazım Entrance, Information Desk at Metro Entrance and Information Desk on Square Floor Zincirlikuyu Entrance. Our handicapped visitors can use the elevators to comfortably reach any point that they desire. Our visitors can call our Information Desk at +90 212 924 01 00 / 4004 to claim wheelchair.
All our foreign guests and the Turkish citizens living abroad can claim cash tax refund at the Information Desk - Tax Free Zone point at Zorlu Center Levazım Entrance and Zincirlikuyu Entrance and also at the Global Blue Tax Free point in Beymen store and at Concierge desk on the Square Floor. Our visitors can use tax refund service between 10:00 AM and 10:00 PM every day.
Your children can have a good time in the interesting playgrounds in the Park Area on the Square Floor. Also, various concerts and events are organized in this area in the summer time.
You may leave your car to valets at specific points in Zincirlikuyu and Levazim entrances. Please make sure to call the phone number given to you so that valets may prepare your car before you leave the Mall.
We offer 50 percent discount on Valet charge for our guests using Zorlu World application and free Valet service for our guests using Axess Wings card.
ATM’s of Abank-Akbank – Garanti Bank - Turkiye İs Bank – Yapi Kredi Bank – HSBC – Halkbank – Finansbank – Denizbank – Vakıfbank - ABank - Ziraat Bank - ING Bank are available at Zorlu Center Mall Meydan Floor.
Please apply to our concierge desk at Levazim Entrance in Bogaz Floor, Metro Floor and Square Floor to query your lost items in Zorlu Center Mall.
2 prayer rooms for male and female visitors are at your service in Kopru Floor when the Mall is open.